Readers, can you believe I wrote that? Recently I’ve had an experience with a store I praised here before, Pleasants hardware. In several cases they have stopped carrying items that I need for the farm and I’ve had to resort to Amazon, Home Depot, or Lowe’s.
What’s up? I would pay a buck or two more to support a local business, but when, in three cases, Amazon or a big box had what I needed that day and at a competitive price, I did not hesitate to buy there, especially when shipping is free via my Prime account.
Luckily, we have more than a few local options still in business. A little hardware store called Lacy‘s in Goochland County had some security system batteries Pleasants no longer carries, and these cost half what Amazon charges. So I drove up there and got them today. We also bought a Speed Queen washer from Lacy’s during the pandemic, when all our other options were out of stock.
Check before you buy, too. An amazing lumber yard called Siewers (pictured above) provided high quality beaded-board ceiling and paneling for a new project here, and every employee, from the counter guy to the loader, was knowledgeable and courteous. The product is superior to any millwork from a chain store.
I think if local places want to stay in business, they need to really provide the best customer service around, something that may not be easy to do during the pandemic. The woman who answered the phone at Pleasants today said “hello Kroger‘s.“ That greeting spoke volumes; Pleasants is now hiring anyone with a pulse.
What is to be done? Tell the local place. I told the manager at Pleasants, as politely as I could, “what you don’t carry now I ordered on my iPhone from Amazon, while standing in aisle 7.”
I got the item the next day. That manager is gone now.
It is a sad truth.
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