Keeping Our Security System Local (For Now)

I cannot live without a home alarm system. It's just how I roll. Now in the country, it's good to have it include fire notification as well.

Several years ago, after a lightning strike blew up our home security system, the then-giant security firm ADT revealed that it had begun to act arrogantly toward residential customers. We said farewell and went with a locally owned firm, Richmond Alarm. They installed a new control pad, surge protector that ADT neglected, and lower monthly monitoring fees.

I consider a good home-alarm system as essential to my peace of mind as clean water. Richmond Alarm had been around a century and seemed unlikely to be going anywhere.

Then they vanished. An out-of-state firm purchased them and swore nothing would change. Within a year, an internationally owned company called Johnson Controls took the helm, outsourced customer service to an Indian call center, with nice but poorly trained workers who read scripts. I began to get voicemail reminders multiple times monthly from India, reminding me to pay my invoice. I blocked all the numbers.

I've never missed a payment, and we auto-pay. Meanwhile rates went up and local employees got the boot.

Now we are about to give Johnson the big farm boot. We considered DIY options from Nest and Ring, but in the end, our setup is complex, covering out-buildings and our home, while our data caps low. We lucked out finding a firm whose headquarters is a few miles from our farm. They can reuse most of the Johnson hardware and upgrade a few dodgy sensors to communicate with our control panel and phone apps.

All that with no hit on our puny WiFi internet data caps.

The moral here? If you live rural without broadband and need a security system, your options may be limited. Starlink's base plan provides 2 TB of data a month, as compared to Verizon's 100 GB. We don't stream media except a movie every few months. We don't watch TV series (unless we can get a DVD). The guy from our new provider looked at us like we were from outer space, but then he said "Starlink would be perfect for you if you add a doorbell camera." 

That may be down the road, or even a DIY setup. Security systems are not cheap, and monitoring is a monthly expense, but the price of a break-in is years of trauma.

Right now, I'm thankful to have a local option again. And I'll be in line for a Starlink antenna.

Image courtesy of Lorie Shaull at Flikr